Return & Exchange Policy
Overview
- • Policy applies to B2B customers only
- • All returns require prior approval
- • Returned items are subject to inspection
- • Custom or special orders are non-returnable
1. Return Policy
Due to the nature of B2B transactions, all return requests are subject to review and approval by The Meaning of Quality Trading Establishment.
Return Timeframe
Return requests must be submitted within 7 days from the delivery date.
Return Conditions
- Items must be unused
- Original condition and packaging required
- Original invoice must be provided
- No damage due to misuse or improper storage
2. Non-Returnable Items
- Custom-made or special orders
- Opened or used materials
- Improperly stored items at client premises
- Consumable or limited-shelf-life products
3. Exchange Policy
Exchanges are permitted only in cases of supply error or confirmed manufacturing defects after inspection.
- Subject to stock availability
- No exchanges for change of mind
4. Refunds
If a return is approved, refunds are processed according to the payment terms stated in the contract or invoice.
- Inspection or shipping costs may be deducted
- Government or tax fees are non-refundable